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Here are a couple things you can do to fix this problem:


#1 Force the app to close and restart Obii


iPhone

  • On an iPhone X or later or an iPad with iOS 12, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen. On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps
  • Swipe right or left to find the app that you want to close.  
  • Swipe up on the app's preview to close the app. 


Android

  • Launch the recent applications menu. How you get to this menu will vary a bit from device to device. On many devices, you tap the square button to get to recent apps, while on Galaxy devices the icon looks like two 90 degree angles.
  • Find the application(s) you want to close on the list by scrolling up from the bottom.
  • Tap and hold on the application and swipe it to the right. This should kill the process from running and free up some RAM. If you want to close everything, press the "Clear All" button if it's available to you.


#2 On Android, clear the app Data and restart Obii

Follow these steps the clear the Obii app data on Android phones. The procedure may vary depending on the model of device you have.

  • Click on the setting icon on your phone
  • In the "General" section, select "Applications"
  • From the list of applications click on Obii
  • In the "Storage" section click on the "Clear data" button.


#3 Reboot your device and restart Obii

Reboot your phone and restart the Obii app.


#4 Uninstall / Install Obii

Uninstall Obii and re-install the app from the store. 


Need more help? Create a ticket by clicking the "New Support Ticket" button on top of this page.